What is Two-factor authentication? 

Two-factor authentication is a simple yet effective security layer to prevent unauthorised access of your account. It works by generating a unique algorithm you can execute on an authenticator app (such as Google Authenticator, described below), which will generate a time-sensitive string of 6-digit numerical codes. This way, should some of your account details be discovered (username, email, password), access is not possible without the unique 2FA code available in your authenticator app.

Google Authenticator (available on the iOS App Store or Google Play Store) is used for providing an additional layer of security to your account. It is a software token that implements a two-step verification process. In order to use Google Authenticator, you will need a smartphone, because the Authenticator is installed as an application. You can also use Google Authenticator when offline.

The method used is a time-based One-Time Password algorithm: every time you open the application, a randomly generated six-digit number sequence, aka the one-time password, is shown. If you have enabled the two-step verification process on your account, you will need to insert the one-time password on top of your regular password every time you log in. 

If you have enabled Google Authenticator, you will be prompted to complete the 2-step verification each time you log in or make a withdrawal. Also, please print out the QR code or write down the manual code for account recovery - this will go a long way should you ever lose or damage your phone!

We strongly recommend using Google Authenticator.