If you have issues accessing your account, please try the following:
Verify that your account information is correct - Please ensure the username, email address and password you enter are correct. If you use Social Media Login (Google, Telegram etc.) then note you can only log in using those methods.
Check if your account has 2FA enabled - if Two-factor authentication (2FA) is enabled on your account, you need to enter the 2FA code when attempting to log in. If your 2FA code is not working, please ensure that your authenticator app is time-synced.
Ensure your account is not restricted - some accounts may be restricted from accessing our website, commonly this is associated with accounts where account closure has been requested, or additionally we restrict accounts to comply with our responsible gaming processes and guidelines. You can inquire further by contacting [email protected] and informing your account information for further assistance.
